The Commission for Community Action and Economic Opportunity has issued its long awaited report to Governor Granholm and the Michigan Legislature. The Commision which held a series of Community Forums in 2007 and 2008 and was a co-sponsor of the State Poverty Summit summarized the common threads in the Executive Summary:
Frustration: Negative, blaming or overwhlemed systems and/or caseworkers often lead to clients feeling judged and shamed. The inabiility to provide personalized customer service only compounds the challenges faced by people...
Disconnection: Disparate anti-poverty efforts among state agencies and other organizations lack a shared vision and coordinated apporach. This leaves significant gaps in services...
Over-regulation: Eligibility and other requirements-particularly more restrictive regulations-are confusing, difficult to meet, contradictory, and/or poorly explained...
Access: People frequently lack transportaion to services, as well as crucial information about what help is available...
Program shape and delivery: Services offered should reflect what is actually needed, allowing for innovative responses...
Allienation: People living in poverty are the experts on this experience, and-rather than being alienated by the system-they need to be consistently and wholly involved in the process of fixing problems...
Read the whole report at: www.michigan.gov/dhs/0,1607,7-124-5460_41977---,00.html. Go to the bottom of the page for the PDF.
Tuesday, November 17, 2009
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